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Our legal posture and what it means for your account

When you open an account with sbonet, your data, deposits and withdrawals sit within a framework designed to protect your funds and respect your privacy.

Account security practicesData handling and retentionPayment verification processesCustomer contact and rights
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sbonet Our legal posture and what it means for your account
REACH US DIRECTLY

How to contact sbonet about legal or account questions

Our legal and account support teams are available to answer questions about your data, request account changes, report disputes or ask about our policies.

Live Chat Open the chat widget in your account lobby. Available during peak hours.
Email Support Send legal or data requests to [email protected]. Expect a response within 48 hours.
Support Phone Line Call our support team for account or legal questions.
PROTECTING YOUR DATA

What we do to secure your account and information

Your account is protected by encryption from the moment you deposit. We use industry-standard TLS to encrypt all data in transit.

Account Encryption

All account logins, deposits and withdrawals are encrypted with TLS 1.3. Your password is never stored in readable form.

Data Retention

We keep transaction and account records for seven years. Cookies expire after 12 months.

Payment Security

Each withdrawal is verified against your account holder name. DANA, OVO, GoPay and QRIS transfers are processed through tokenized payment…

Third-Party Sharing

We do not sell your data. We share information only with payment processors and where required by Indonesian law.

Cookie Management

Functional cookies track your session. You can disable non-essential cookies in browser settings without losing account access.

Rights and Requests

Contact [email protected] to request a data copy, correct details, or delete your account after all bets close.

Common questions about legal and privacy on sbonet

Once your account closes and all bets settle, we retain transaction records for seven years under law. Your personal details—name, email, payment info—are deleted or anonymized after 30 days, unless we're required to keep them for compliance. You can request permanent deletion by contacting [email protected].

At signup, we collect your name, date of birth, email and phone number. For withdrawals, we match your payout name against your account holder name. Each DANA, OVO, GoPay and QRIS transfer is verified in real time. Large or unusual withdrawals may trigger a manual review before processing.

Yes. Email [email protected] with the subject 'Data Request' and your account ID. We'll send a complete copy of your account record, transaction history and personal details within 14 days. This is your right under data protection law.

We retain all deposits, withdrawals, bets and account changes for seven years to meet reporting requirements. You can view your full history in your account settings. After account closure, records are kept but your personal identifiers are removed after 30 days unless legally required otherwise.

We store your payment method name (e.g., 'DANA Account' or 'OVO Account') and the last four digits for reference. We do not store full account numbers or PINs. Card or bank details are tokenized by the payment processor and not kept on our servers.

Contact our support team immediately via live chat or email [email protected]. Describe the transaction, date and amount. We'll investigate within 48 hours and work with your payment provider to reverse any unauthorized transfers or resolve the dispute.

Account access depends on local law and is available only where local law permits. If you travel, you can log in from abroad, but deposits and withdrawals may be restricted based on your registered country or payment method availability in your current location.

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