Reference

Privacy Policy – How We Handle Your Account

When you open an account with us, your personal details and payment information are protected under a clear, straightforward privacy framework.

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS payment data isolatedYour withdrawal requests verified for your protection
sbonet Privacy Policy – How We Handle Your Account
REACH US DIRECTLY

Contact Us About Your Privacy

Questions about how we handle your data, or want to request access or changes to your information? Our support team is here to help.

Live Chat Open the chat widget in your account lobby.
Email Support Send your privacy request to [email protected] with 'Privacy Request' in the subject.
Account Settings Navigate to Settings > Privacy & Security in your account to review what personal…
HOW WE PROTECT YOU

Data Security & Your Account Rights

Your account privacy is built into how we operate. We encrypt all sensitive data, isolate payment information from marketing systems, and verify every withdrawal to ensure the funds…

End-to-End Encryption

All data transmitted between your device and our servers uses industry-standard TLS encryption.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction details are processed in a separate, PCI-compliant environment and kept separate from your account…

Account Verification

We verify your identity during signup and again before processing large withdrawals.

Data Retention Policy

Active account data is kept for the duration of your membership plus 12 months after closure.

Your Access Rights

You can request a copy of all personal data we hold on you, ask us to correct inaccuracies, and request…

Third-Party Transparency

We only share your data with payment processors, compliance checkers and government agencies where required by law.

Privacy Policy Frequently Asked Questions

Below are the questions we hear most often from players across Jakarta, Surabaya and the rest of Indonesia. These answers cover how your data moves through our system, who sees it and what rights you have.

We collect your full name, email address, phone number, date of birth and banking details when you register. During deposit and withdrawal, we also collect transaction records and device information. This data helps us verify your identity, process payments via DANA, OVO, GoPay or QRIS, and prevent fraud.

We retain your account data for 12 months after closure to handle any outstanding withdrawals, disputes or refunds. After that period, personal identifiers are anonymised or deleted, though transaction records may be kept longer if required by local law.

Yes. Head to Settings > Privacy & Security in your account and select 'Download My Data' to receive a complete file of your personal information, account activity and payment history. The download arrives within 5 business days via email.

We never share your payment details with third parties outside of our payment processors (DANA, OVO, GoPay, QRIS) and fraud-prevention partners. Your banking data is encrypted and kept separate from your gaming account. Marketing partners never receive your personal or financial information.

All data is encrypted in transit and at rest. We verify your identity during signup and before processing large withdrawals. You can enable two-factor authentication in Settings > Security to add an extra layer of protection to your login.

Contact our support team immediately via live chat in the lobby or email [email protected] with the subject 'Data Security Concern'. We investigate within 24 hours and will guide you through any account recovery or fraud mitigation steps needed.

We use cookies to keep you logged in, remember your preferences and improve your lobby experience. Essential cookies cannot be disabled as they are required for account security. You can manage non-essential cookies in Settings > Privacy > Cookie Preferences at any time.